Palaw'an Honey Kolsch

Product damaged or faulty In the event you receive goods that are damaged or faulty, please contact us within 3 days of receiving your order and we will refund the value of the damaged goods or our supplier will provide to you the same or similar product at no cost.

We reserve the right to require proof that the goods were damaged or faulty. Upon receipt of product, please take a video. NO video, no refund. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Due to increased order volumes, orders may require up to 3-5 business days to process. You'll receive 2 emails after your order is placed: (1) an order confirmation email when your order is received & (2) a shipping confirmation email that includes your tracking #.

Our warehouse operates Monday - Friday, 9 a.m. - 5 p.m. Orders placed over the weekend will be processed during business hours. Transit times will vary depending on the delivery address and preferred courier.

It is the responsibility of the purchaser/recipient to closely monitor the tracking # we provide to you. Once a package leaves our warehouse, we're unable to cancel, change the address or make any other changes. The carrier may re-route the package to a post office for pick up, in which case it is the responsibility of the customer to monitor the tracking page for such updates. Via the tracking page, the carrier may request updates to the shipping address (such as a missing unit # or an incorrect postal code). It is the responsibility of the customer to monitor the tracking # and supply any such updates to the carrier for successful delivery.

If items are returned to sender due to an insufficient address provided to Palaweño Brewery at checkout, we are unable to refund shipping costs. If the package is returned to sender because the recipient fails to pick up from the postal office, we are unable to refund shipping costs. 

Please note that Palaweño Brewery is not responsible for delays incurred by your preffered courier in transit.